Refund Policy

Europe Number shall promptly refund payments for services that do not function, which are otherwise not usable by you, or which are no longer needed due to trip cancellation, change of plans, or any other reason, provided that the eSIM is not activated and that no data has been consumed by the related service. Any Prepaid eSIM plan which consumes any of the plan’s fixed data allowance, or any Unlimited eSIM plan which consumes any data over any period of time, will be deemed to have been successfully provisioned and activated on the network, and will be non-refundable.

€A €5 administration fee applies to each eSIM refunded. It is deducted from the amount refunded — two eSIMs means €10 deducted, three means €15, and so on. The fee is not charged where an eSIM failed to install, could not connect, or was otherwise faulty on our side; those are refunded in full.
3Refund requests must be made within 3 months of purchase. If your order was purchased more than 3 months ago, it is no longer eligible for a refund — whether or not the eSIM was ever installed or used. Please check your order date before requesting.
iThe €5 administration fee applies to orders placed on or after 30 August 2026. Orders placed before that date are refunded under the previous policy, with no deduction.

Please allow us at least 48 hours to attend to your refund request and check all the details of your eSIM. Refunds are subject to the following terms and conditions:

  1. In order to receive a refund, you must submit a request for a refund via our Support Form. Please quote your order number, product name and customer name.
  2. A €5 administration fee applies to each eSIM refunded and is deducted from the amount refunded. An order of two eSIMs refunded in full is therefore refunded less €10. The fee is waived where the eSIM was faulty or could not be used due to a fault on our side.
  3. A refund request must be submitted within 3 months of your purchase date. Orders purchased more than 3 months before the date of the request are not eligible for a refund.
  4. Refunds may be received in the form of a credit to the original payment method.
  5. In the case of a refund issued to the original payment method, the refund will be issued to the original payment method from which the corresponding payment was received by Europe Number, and it will be your sole responsibility to communicate with your financial service provider in case of any failure to receive a refund transaction.